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FAQ - Frequently Asked Questions

 

What is the Canada Orthomedix Clinic Login Portal?
The Clinic Login Portal is a secure online area that allows registered clinics to track orthotic orders, view order status, and download patient-specific documents at any time.

 

What can I do once I log in?
After logging in, clinics can:
• Track order status in real time (Received, In Production, Ready for Pickup, Shipped)
• Download Proof of Manufacture
• Download or print Packing Slips
• Download Invoices by patient name
• View full order history for easy reference and re-orders

 

Who can use the Clinic Login Portal?
The portal is available to approved Canada Orthomedix clinic accounts.

 

How does order tracking work?
Each order is updated as it moves through production. Clinics can log in at any time to see the current status without calling or emailing the lab.

 

Can I access documents for individual patients?
Yes. All documents are organized by patient name, making it easy to retrieve invoices and paperwork for insurance, charting, and bookkeeping.

 

Do I need to contact Canada Orthomedix to get documents?
No. Once logged in, all available documents can be downloaded or printed instantly.

 

Is the portal secure?
Yes. Each clinic receives unique login credentials, and access is limited to your clinic’s orders and documents only.

 

How do I get login access?
Simply go to the link https://www.canadaorthomedix.com/register-now/ or go to our website in the Register section. Once approved, we will provide your clinic with secure login details.

 

How do I login to the portal?
Step 1: Go to www.canadaorthomedix.com and click “Login”
Step 2: Enter your clinic email or username along with the password
Step 3: View your dashboard with current and past orders
Step 4: Click any patient name to view order status
Step 5: Download or print invoices, packing slips, and proof of manufacture